There are few places where fast response time matters more than at an emergency services dispatch facility. Emergency Communications of Southern Oregon (ECSO) is an emergency dispatch facility and Public Safety Answering Point. Its Microsoft SQL Server-based dispatch application was experiencing 200 millisecond latencies at peak times, slowing down vital police and fire responses. Public safety called for a better solution, and ECSO chose DataCore™ Hyperconverged Virtual SAN to get the performance they needed.
Benchmark tests revealed a 20x improvement in latency with DataCore.
“The 200 millisecond latency has gone away now, with DataCore running,” said Corey Nelson, ECSO IT Manager. “In fact, we’re down to under five milliseconds as far as application response times at peak load. Under normal load, the response times are currently under one millisecond.”
Another key concern was availability. Emergency services cannot be down for backups or failover, and DataCore’s high availability architecture fills the bill. Two nodes now synchronize their data in real time, with a third node acting as a disaster recovery site. When a node goes down, the solution fails over to the other site with no human intervention, then fails back when the original node is operational again – all with no interruption of services. This is essential, because as Nelson says, “If our systems fail, it puts not only citizens, but also first responders, at risk.”
“This product makes you think differently about storage, and ultimately is the next step in virtualization,” Nelson added. “DataCore Hyperconverged Virtual SAN gives us the flexibility, reliability and performance to keep our systems running non-stop. No other products I looked at were even close to accomplishing this.”
To learn more, ask your Lifeboat representative, or listen to the on-demand webinar where Nelson tells the whole ECSO story on BrightTalk.